Shipping policy

We currently ship in most of the territories of the European Union (24-96 h), shipping costs will depend on the country. The shipping costs of the requested country will be shown once the shipping address is indicated when placing the order, free shipping on orders over €95 (excluding shipping costs).

If a product is out of stock, the delivery time can vary from several days to weeks. To be more specific, we ask the user to contact coocur as soon as possible, specifying the product reference.

The estimated delivery time may vary depending on the warehouse in which it is stored, manufacturing or import times.
In general, if a product is available or in stock, it means that it is in our warehouses and therefore will be available for delivery (normally). We may not have several units of a certain product, delivery time may vary depending on the number of units of the product you choose.

For shipments to destinations other than the continental European Union and remote access territories or with tax rates other than the general rates of the country of delivery, there may be an extra cost in shipping costs, as they need to be transported by ship, plane or some other, so even if the customer has purchased and paid for the order, it will not be confirmed and valid until the coocur staff contacts the customer to confirm the shipment, if the customer finally does not want to pay that extra, coocur will refund the amount paid for the order, and will cancel the transaction. Destination customs expenses and taxes in territories with different tax rates than the general rates of the European Union country where the package is delivered are not included, that is, coocur does not assume extra taxes, if any. It is very important that once the carrier delivers the order, carefully review possible packaging defects or lack of conformity. We advise you to state this on the carrier's delivery note, so that we can claim it, otherwise, the carrier can deny said damage. The user should notify us as soon as possible, within 24 hours, after receiving the package.

General costs and delivery times (working days) vary depending on the type of transport selected and the shipping area, generally:
    •    Free shipping on orders over €95 (excluding shipping costs)

    •    Orders under €95:
    •    Mainland Spain: Express 24h (€6,50); standard 24-72h (€5,50)
    •    Balearic: 24-72h (€5,50) (does not include small islands)
    •    Maindland France: 24-96h (€10,99)
    •    Belgium: 24-96h (€10,99)
    •    European Union (most areas): 24-96h (€11,99)
    •    Other territories: Consult

Large packages (and some small ones) may have different shipping conditions than general products (specified above). There may be an extra cost for shipping, and if the customer does not decide to pay it, the order will be cancelled. Even if the customer has paid for the order on the web, the coocur staff will contact the customer to confirm the shipment, in case there is an extra cost. In the shipping method of this type of merchandise specified above, the carrier will leave the merchandise at street level or the most accessible place at the address given by the client, the carrier company, by law, will not upload the merchandise to a first or second floor..., that is, they will not climb steps. The average delivery time of these products may vary depending on their particular conditions.

All our orders will be processed the same day, as long as they have been paid on weekdays before 2 pm (except for problems beyond the control of coocur).

Delivery times may be increased due to problems beyond the control of coocur. Some of our products are not available in our warehouses, so the estimated delivery time may vary. coocur will try to expedite as much as possible and respect the estimated delivery times, but the delay of orders due to problems outside our company will not imply the cancellation of the order or compensation by coocur.

The order will be reflected as completed, when the amount is indicated in our bank account (if paid by bank transfer or similar payment method).

coocur will deliver the products to the address provided by the user (it can be your own or that of a third party). coocur does not deliver to post office boxes.

VERY IMPORTANT! On delivery and before signing the delivery note, the customer must: verify the number of packages and the state of the packaging, reflecting on the delivery note of the transport agency any incident (eg packaging in poor condition). Review all the material within the following 24 hours and immediately notify coocur of any anomaly. If said procedure is not followed, all costs incurred will be borne by the buyer.

In promotional products, such as for the purchase of two or more units, if you decide to return any of the promotional items, the rest of the items will be charged at their original price, not taking into account the promotion, so it will be The difference will be deducted from the return payment.