Refund policy
RETURNS, LEGAL RIGHT TO WITHDRAWAL AND CANCELLATIONS
By Law, the client will have a maximum period of 14 calendar days from the delivery of the package/product to withdraw, totally or partially, the purchase. To make the withdrawal, you must contact us through the means enabled for it.
The return of any product will not be accepted without our prior consent. The customer must contact coocur, and once the return is authorized, the return conditions and return address will be indicated.
The products must be returned in their original packaging and protected (customers must keep the boxes or packaging of the original products, especially large-volume products, during the duration of their guarantee), so that the products are received in perfect condition. status (attach invoice, purchase note or order reference for correct identification in the warehouse). The products to be returned must include all their accessories, labels, manuals or gifts that were included in the shipment. All items to be returned cannot be damaged or dirty, they cannot have been washed, altered or worn out and all labels must be intact.
The customer must assume the cost of shipping and management costs generated when returning the product, the price of the return costs will depend on the country sent, volume and weight of the package, they may not be the same as what the customer paid when making the purchase, since the prices that we offer when ordering on our website are cheaper, that is because coocur assumes a part of the shipping costs, sometimes, coocur pays the costs of the first shipment, when the order is over €95. You must also take care of possible bank charges or other types of payment, such as PayPal, AmazonPay, Bizum, Google Pay, Apple Pay, financing companies, etc... that said return may generate.
For returns of orders to areas outside of mainland Spain the customer must pay the extra cost of shipping, when sending it by sea, air... In addition, he must assume (if he did not pay it at the time), the extra cost generated by sending the order for the first time, if you paid for it, this extra cost will not be refunded to you.
coocur, once the 14 legal calendar days have elapsed, will not accept returns due to withdrawal.
The client will not be able to make returns in the cases established by Law, especially, with an enunciative and non-limiting character, in products personalized expressly for the client; products for hygiene and health reasons; products in possible contact with the skin: products such as software or similar licensed or similar (if they have already been deprecated or activated); products, which within the legal framework, coocur considers as non-dismissible products. If the withdrawal has occurred in products "on request", coocur reserves the right to charge an amount that varies between 20% and 50% of the amount of the product, as expenses incurred. Products made or modified expressly by order of the buyer, may not be returned.
The return process will be activated once coocur has received the withdrawal request. We will respond to said request within a maximum period of 48 hours. A return number will be assigned. With the return number, the client can make the return within a maximum period of 14 days (it takes effect from the day the client notifies you of said return to coocur). The product must be sent to the address 3 Sófocles St, local 3, 29010, Málaga (or to another address of an associated warehouse), indicated on the package the return number indicated by coocur). Once received, coocur will check the status of the product to see if it meets the requirements to make the refund or not, depending on whether the package and/or product is in perfect condition. If the original packaging of the product is damaged, it will mean a decrease in the value of the product in its refund, or non-refund.
coocur will be in charge of managing the return of the price of the product/s. The money will be returned through the same system by which the client has made the payment.
The cancellation of an order already processed by the buyer, which is in the process of being manufactured or imported, will entail the payment of the expenses incurred, expenses such as transport, customs, management expenses...
* "Custom-made" products cannot be returned.
You can download the Withdrawal Form by Clicking Here.