Privacy policy

Magema SCA (coocur) Privacy Policy

Last updated: 06/06/2023

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase at coocur.com (hereinafter the “Site”).

 

This Privacy Policy is intended to inform the user of our website: https://coocur.com (and its possible variants www, language, apps, etc.), of how we use personal information by following and complying with the provisions of the European General Data Protection Regulation. By reading this Privacy Policy, the user is informed of the treatment given to personal data, the way in which we collect them and the protection we give them. You will be able to know how we use your personal data that we obtain through our website (registries, contact form…). In this way, you can freely decide if you wish to provide said information in the different processes of our website.

Due to the changing characteristics of this sector and taking into account that this type of regulation can be modified over time, coocur reserves the right to be able to modify this Privacy Policy in order to adapt it to new regulations, laws, procedures of the company etc However, before they are modified, we will notify you in sufficient time so that you can be aware of said change, and thus be able to act on it.

 

    •    Owner: Magema S.C.A.

    •    CIF: ESF93567642

    •    Tax address: 3 Sófocles St, local 3, 29010, Málaga, Spain

    •    Phone: +34 641 643 534

    •    Data Protection Delegate Manager: you can contact the Data Protection Delegate Manager in writing at the physical address of coocur or by email at info@coocur.com

 

The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

 

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

 

Information that you directly submit to us through our Services may include:

- Basic contact details including your name, address, phone number, email.

- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.

- Account information including your username, password, security questions.

- Shopping information including the items you view, put in your cart or add to your wishlist.

- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

We use Shopify's ad services such as Shopify Audiences to help personalize the advertising you see on third party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en

 

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services. You can see our cookie policy here: https://coocur.com/en/pages/politica-de-cookies

coocur uses different cookies on its website in order to offer more personalized and direct services. We analyze, with different programs, the data generated on the web and we use plugins from social networks in order to improve the user experience day after day.

 

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

- Companies who support our Site and Services, such as Shopify.

- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.

 

- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.

- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

- Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

 

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

- With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.

- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category:

- Identifiers such as basic contact details and certain order and account information

- Commercial information such as order information, shopping information and customer support information

- Internet or other similar network activity, such as Usage Data

Categories of Recipients:

- Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)

- Business and marketing partners

- Affiliates

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

We have "sold" and "shared" (as those terms are defined in applicable law) personal information over the preceding months for the purpose of engaging in advertising and marketing activities, as follows.

Category of Personal Information

- Identifiers such as basic contact details and certain order and account information

- Commercial information such as records of products or services purchased and shopping information

- Internet or other similar network activity, such as Usage Data

Categories of Recipients

- Business and marketing partners

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

 

The data requested in the forms on our website are general and mandatory data (unless otherwise indicated). These data are necessary to be able to comply with the different purposes of the processes established on our website. Therefore, if you do not provide us with the data or give us wrong ones, we will not be able to meet your needs.

 

coocur will manage and process: identification data (name and surname, ID, etc.); data of a more personal nature (address, mobile and telephone numbers, email…); bank details (SEPA, CORE mandate, holder and account number); personal data (age, sex, date of birth, nationality); economic, insurance and financial data (type of income, income...); personalized data that the user provides in order to provide a specific service.

If the user provides third-party data to coocur, the latter declares that they have the consent to give them and must keep the interested party informed of the provisions of the Privacy Policy, thereby exempting coocur from any responsibility for this reason. Having said this, coocur may carry out the pertinent verifications in order to verify this fact, adopting the corresponding due diligence measures, in accordance with the current legislation in the data protection regulations.

We use your Personal Information to provide you with targeted advertisements or marketing communications that we think may be of interest to you. For more information about how targeted advertising works, you can visit the educational page of the Network Advertising Initiative ("NAI") at http://www.networkadvertising.org/understanding-online-advertising/how -does-it-work.

You can opt out of targeted advertising using the following links:

FACEBOOK: https://www.facebook.com/settings/?tab=ads

GOOGLE: https://adssettings.google.com/authenticated?hl=en

In addition, you can opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at: https://optout.aboutads.info/

Do not track: please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

 

The personal data collected by coocur will be kept for the time necessary to resolve the procedures by which they were collected, respecting the provisions of current Laws. This time may vary if the user objects, if they request the cancellation or if they revoke their consent.

coocur will use the data collected for the purpose of:

    •    Manage the newsletter or newsletter. The user can subscribe to it in the corresponding section of our website.

    •    Manage and analyze the data generated by the user through interaction with our website in order to create user profiles that allow us to identify the types of products that may be of most interest to each user.

    •    Carry out the management of surveys to assess the treatment received by our staff, product satisfaction, web usability and other related issues that coocur may send to its users.

    •    Carry out the management of the data produced by new users in their personal account and guest accounts according to our Privacy Policy and the current Law.

    •    Analyze how users use the web, see their preferences, their behavior.

    •    Carry out the management of commercial newsletters that coocur and companies of the same group (MAGEMA S.C.A.) will send to users, unless otherwise indicated through the corresponding boxes on our website or directly, by contacting us.

    •    Carry out the management of all purchases produced in the panorama of our website, including collection management and communication with the client.

    •    Give an answer and manage contact requests with our company through the different forms or chats that are on our website.

 

coocur, in compliance with article 21 of the Law on Services of the Information Society and Electronic Commerce (Law 34/2002, of July 11, on services of the information society and electronic commerce), in which establishes as prohibited the sending of commercial communications through email that have not been authorized by the user, we inform you that the acceptance of these conditions of use or privacy policy implies the express authorization by the user to send computer communications, commercial, advertising and promotions by electronic means to the address or other means provided by the user. However, if you do not wish to receive our commercial communications, you can exercise your right to cancel by sending a letter together with your ID or equivalent to coocur at the address: 3 Sófocles St, local 3, 29010, Málaga, Spain or by email to info@coocur.com

 

The management and use of the user's personal data when the user purchases a coocur product or service is necessary for its correct transaction.

The management and use of personal data in order to suggest products related to the user (marketing), will be carried out based on the interests of the consumer when he/she has purchased goods and/or services from coocur. If the user has not purchased anything, the data used will be based on the user's consent according to current regulations.

At all times, in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (General Data Protection Regulation), the user can modify, delete, consent or stop consenting to the use of your personal data by our company.

Whenever the user deems appropriate, they can withdraw their consent, this will not affect the legal validity of the treatments carried out previously.

The user can exercise the rights of access, rectification, limitation, portability and, where appropriate, opposition by sending a written request together with a photocopy of their ID or equivalent identification document, to: coocur, registered office for these purposes in 3 Sófocles St, local 3, 29010, Málaga, Spain or by email at info@coocur.com

 

User data may be shared with:

• Companies or trademarks belonging to MAGEMA S.C.A. Said data will be used for administrative purposes and/or purposes mentioned above (including commercial purposes, provided the user has given their consent).

• National and/or European authorities, competent Public Administrations whenever necessary according to current legislation.

Exceptionally, the data may be shared with coocur providers, whenever necessary for proper compliance with legal obligations and/or for the purposes described above. The providers will only process personal data for the purposes indicated by coocur.

The entities or companies indicated in the previous section may or may not belong to the European Economic Area. Those belonging to the European Economic Area will be governed by international data laws.

 

The user guarantees that he is of legal age (18 years old) and that the data provided to coocur is true, exact, complete and up-to-date. The user must be responsible for the veracity of the data provided and must keep them updated.

The user guarantees, in case of using data from third parties, that he has informed them of the use of the data, that they have allowed its transmission to coocur and that he has informed the interested party of the Privacy Policy of coocur.

The user will be solely responsible for the false, inaccurate or erroneous information that he has provided to coocur through the means available for such purposes. He will be solely responsible for damages, both direct and indirect, that he may cause to coocur or to third parties.

 

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

 

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law. For example, in countries of the European Union

- Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

- Right to Delete. You may have a right to request that we delete personal information we maintain about you.

- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

- Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

 

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

 

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

 

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.